The questions we get asked every week.
Straight answers. If yours is not here, the AI concierge can usually handle it — and a human definitely can.
Do I own my domain?
Yes. You own your domain and every brand asset we produce for you — logo files, copy, images and the site itself. We register or connect the domain inside your own account wherever possible, and if we hold it during the build we transfer it to you on request, no exit fee and no hostage situation. If you ever leave CCSS, you leave with your property.
Who hosts my site?
Only Summit Site includes hosting. Scenic Site and Smart Site are build-and-deliver: we design and build the site, hand you the finished files, and help you point your domain at whatever host you choose — and Smart Site includes the Hosting Launch Class so that handover is guided rather than a folder of files and good luck. Smart Site does carry a $79/mo AI Service & API plan, but that is not a hosting fee — it runs the concierge and covers its model usage, while the site itself lives on your hosting. Summit Site is the fully managed option: high-speed global hosting with SSL, infrastructure maintenance, priority same-day updates and continuous AI upkeep are all bundled into the $149/mo plan.
What is the $79/mo on Smart Site for?
It runs your AI concierge. The assistant is not a static widget — it needs a live endpoint to answer from, and every conversation it has costs real money in model usage. The $79/mo covers that API usage, the endpoint we operate on your behalf, and keeping the assistant working as models change. It is not hosting: your Smart Site itself sits on hosting you control. If you ever cancel the plan, the site keeps working exactly as it is — the chat widget simply stops answering.
What is the Hosting Launch Class?
A guided session that teaches you to put your finished site live and keep it there — connecting the domain, confirming the SSL certificate, and knowing what to look at if something seems wrong months later. It is included with Smart Site: if we are already running your AI concierge, leaving you stuck on the hosting step would be strange. Scenic Site clients can add the same class for a one-time $29. Summit Site clients do not need it, because hosting is ours to run. To be clear about what it is: it is training, not a hosting service. We are teaching you to do it, not doing it for you.
How long does a build take?
Typically 7 to 14 business days from the moment we have your content — logo, photos, services and hours. Scenic Sites usually land near the front of that window and Summit Sites near the back, since booking flows and CRM integrations add time. The single biggest factor is how quickly you get us your materials, so we send a short checklist on day one.
How does the AI assistant work?
It is custom-trained strictly on your business details — your services, hours, service area, pricing posture and the questions your customers actually ask. It greets visitors, answers those questions in plain language, and qualifies leads by collecting name, contact details and what the person needs, then routes that straight to you. It is scoped deliberately narrowly: it will not invent policies, quote binding prices or speak outside what you have given it. Anything it cannot answer becomes a handoff to a human. The concierge comes with Smart Site on a $79/mo AI Service & API plan, and is included in Summit Site’s $149/mo plan where it is also continuously maintained as your business changes.
What does the Summit monthly fee cover?
Everything that keeps a live site healthy: managed global hosting, SSL, security and dependency patching, uptime monitoring, backups, domain and DNS mechanics, priority same-day content updates, continuous AI knowledge base maintenance and a quarterly conversion review. It is one all-inclusive number — there is no separate hosting invoice and no per-change billing on top of it.
How many revisions do I get?
One round on Scenic Site, two on Smart Site and three on Summit Site, all during the build. You send notes however you like — email, text or a phone call. There is no ticketing system to learn. Summit clients also get priority same-day updates after launch as part of the monthly plan.
Why static instead of WordPress?
A static site is pre-built HTML. There is no database to breach, no plugin ecosystem to keep patched and no PHP process to fall over during a rush. That means dramatically better Google PageSpeed scores and a far smaller attack surface — and because there is nothing to keep running, a Scenic or Smart site can sit happily on inexpensive hosting of your choosing. (On Smart, the one thing we do keep running is the AI concierge itself, which is what the $79/mo covers.) For a local business site, the flexibility WordPress buys you is flexibility you were paying for and not using.
What happens if I want to cancel?
Scenic Site is a one-time build, so there is nothing to cancel — you paid once and the site is yours. Smart Site’s $79/mo AI plan and Summit Site’s $149/mo plan are both month to month with no long-term contract. Cancel the Smart plan and your site carries on unchanged; only the chat assistant switches off. Cancel Summit and we give 30 days to move: we export the site, hand over the source files and help point your domain wherever you want it next.
Still deciding? Ask the concierge anything — it is trained on exactly this page.